Here at hillierjewellers.co.uk we use the latest Payment & Security software allowing our customers to experience a happy and smooth shopping experience. We accept all major cards, credit cards, Paypal as well as Google Checkout payments allowing the customer to choice the most suitable payment mention at checkout.
CREDIT CARD PAYMENTS (SagePay)
Sagepay is the most popular payment method amongst our customers allowing customers to pay by various debit and credit cards. This option allows customers to complete transactions very quickly and securely online. If you still prefer to order over the telephone please contact us on 01642 245255 Monday to Saturday 9:00am to 5:30pm.
PAYPAL SECURE PAYMENTS
PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.
With Google Checkout, you can quickly and easily buy from Hillier Jewellers and many other stores across the web.
We can deliver to an alternate address, however, when placing an order you MUST use the correct billing address of where your credit card is registered where prompted.
All orders will be sent out within 24 hours, excluding weekends & Bank Holidays. All orders are sent out using Royal Mail. Generally orders under £75.00 will be sent via 1st Class Recorded Delivery and orders over £75.00 will be sent via Special Next Day Delivery, excluding Yankee Candle, which is sent via 2nd Class Post. However we cannot guarantee that it will get there in the specified timescale if there is a problem with the courier. We try to process all orders placed before 2:00pm on the same day, however we cannot guarantee this. We do not deliver on a weekend unless you specifically request this (subject to an additional charge). Orders received after 2:00pm on Friday will not be processed until the following Monday. If this is the case then there will be an additional charge. Orders for special event days such as Valentines, Easter, Mothers Day need to be placed up to 3 working days prior to the required delivery date.
All deliveries require a signature upon receipt. If there is no one present at the address supplied when the item is delivered, it may be left with a neighbour or the Royal Mail may leave you a "Sorry we missed you" card, in which case your item will be taken to he nearest Royal Mail Collection Office. It is your responsibility to collect or arrange a re-delivery. If you do not collect your items, or have them re-delivered within several working days then your item(s) will be sent back to Hillier Jewellers where you will have to pay for re-delivery.
We endeavour to process orders as soon as possible and the majority of our orders within UK mainland are delivered within 24 hours of being received, provided it is before the 2:30pm deadline. If, for any reason, your delivery will be later than the date/time stated, we will notify you immediately to arrange a later delivery date or the option to cancel your order. As we use a courier for deliveries we cannot be held responsible for late deliveries due to postal strikes, transport strikes, incidents, flood and drought.
The United Kingdom includes the UK mainland, NOT the Highlands & Islands, including The Channel Islands, The Isle of Man and Northern Ireland.
Please note that any order placed from outside of the UK Mainland will be processed & despatched at the discretion of Hillier Jewellers. All information provided must be correct for us to receive an authorisation from your issuing bank. If the information we receive from you is incorrect, or we are unable to receive sufficient authorisation from your issuing bank, your order will be cancelled & you will be notified immediately as to the reason(s) why.
RETURNS UK MAINLAND
All U.K. Mainland orders placed on hillierjewellers.co.uk will have 7 WORKING days to return any items which are no longer wanted, faulty etc. for a full refund (this is 7 working days from receipt of goods, not from ordering). If we receive any returns after 7 working days, we will have no alternative but to send your items back to you, as we will no longer accept anything after 7 working days have expired. Hillier Jewellers advise that any product which you wish to return is sent via a track-able postal service. Hillier Jewellers are not responsible for lost or damaged items which are returned.
FOR HYGIENE REASONS WE CANNOT REFUND OR EXCHANGE THE PURCHASES OF EARRINGS.
All orders placed from outside of the UK are sent at the discretion of hillier jeweller. If we receive an appropriate authorisation from the issuing bank of the credit/debit card used, then we will have no problem in despatching an order. If, however, we cannot receive appropriate authorisation, your order will be cancelled & you will be notified immediately.
IF YOU ARE NOT SATISFIED
You may return the products to us, whereupon a full refund will be made provided that the products are returned in the same conditions as received within 7 days of your receipt of the goods for a full refund. Anything received after 7 days will be sent back to the customer (at the customers cost), as we no longer accept returns after 7 days (UK Mainland only).
You may request replacement products, which we will despatch to you (subject to availability) on receipt of the original products, which were not satisfactory, from you. No refund will be made in these circumstances & there is only 7 days for this action.