Orders under £30 will be subject to a charge of £3.50 for Royal Mail Second Class delivery (2-3 working day delivery estimate, may arrive on a Saturday at the Royal Mails discretion). Additional delivery options are available for an extra charge.
Orders between £30 and £200.00 will be sent via Royal Mail Second Class (2-3 working day delivery estimate, may arrive on a Saturday at the Royal Mails discretion) free of charge. Additional delivery options are available for an extra charge.
Orders between £200.00 and £349.99 will be sent via Royal Mail First Class Delivery (1-2 working day delivery estimate, may arrive on a Saturday at Royal Mails discretion) free of charge. Additional delivery options are available for an extra charge.
Any orders equal to or greater than £350.00 will be sent via Royal Mail Special Next Day Delivery (1 working day, items dispatched on a Friday using this method usually arrive on the Saturday).
The quoted delivery time is an estimate only and we cannot guarantee that it will get there in the specified timescale, especially if there is a problem with the courier (postal strikes, transport strikes, incidents, floods etc).
We endeavour to process all orders placed before 2:00pm on the same day, however we cannot always guarantee this during busy periods. Occasionally orders received after 2:00pm will be processed for same day dispatch. Orders received after 2:00pm on Friday will not be processed until the following Monday as we do not have a Royal Mail collection on a Saturday. If you'd like your order to be dispatched on a specific day then please contact our customer support and that can be arranged. Orders for special event days such as Valentines, Easter and Mothers Day need to be placed up to 3 working days prior to the required delivery date.
All deliveries require a signature upon receipt. If there is no-one present at the address supplied when a delivery is attempted, it may be left with a neighbour or the Royal Mail may leave you a "Sorry we missed you" card, in which case your item will be taken to he nearest Royal Mail Collection Office. It is your responsibility to collect or arrange a re-delivery. If you do not collect your items or have them re-delivered within several working days, then your parcel will be sent back to Hillier Jewellers where you may have to pay for re-delivery.
The United Kingdom includes the UK mainland, NOT the Highlands & Islands, including The Channel Islands, The Isle of Man and Northern Ireland.
All orders are sent out using Royal Mail Signed For services. Please note that Signed For service parcels are only scanned upon delivery and as a result are not trackable. Requesting a "tracking number" for your parcel will generally not give us any information on the whereabouts of your parcel. This excludes the Royal Mail Special Next Day Delivery service which is trackable.
We can deliver to an alternate address, however, when placing an order you MUST use the correct billing address of where your method of payment is registered where prompted.
Please note that any order placed from outside of the UK Mainland will be processed & despatched at the discretion of Hillier Jewellers. All information provided must be correct for us to receive an authorisation from your issuing bank. If the information we receive from you is incorrect, or we are unable to receive sufficient authorisation from your issuing bank, your order will be cancelled & you will be notified immediately as to the reason(s) why.