We offer free next day UK Mainland* delivery via DPD Local on all orders over £60.
This is a Monday to Friday service, Saturday & Sunday delivery is available for an extra charge.
*DPD Local UK Mainland does not include Channel Islands, Isle of Scilly, Scottish Islands, Scottish Highlands, Isle of Man and Northern Ireland.
Orders under £60 will be subject to a delivery charge of £4.75.
You may select which day you would like to receive your parcel during checkout. For Saturday & Sunday prices, please see pricing at the bottom of the page.
On the day of dispatch, you will receive an email with a link to your parcel details. This will take you to the DPD website and give you the option to change the delivery date, delivery to a neighbour or DPD Pickup Shop, return to sender or upgrade the delivery.
We endeavour to process all orders placed before 2:30pm on the same day, however we cannot always guarantee this during busy periods.
Orders received after 2:30pm on Friday will not be processed until the following Monday
All deliveries require a signature upon receipt. If there is no-one present at the delivery address, it may be left with a neighbour or DPD may leave you a "Sorry we missed you" card with details of how to collect / arrange a redelivery for your item. If you’d like any special notes adding to the delivery note, please contact us.
It is your responsibility to collect your item or arrange a redelivery. If you do not collect your items or have them delivered within several working days, then your parcel will be sent back to Hillier Jewellers where you may have to pay for redelivery.
We can deliver to an address that isn’t your billing address, however, when placing an order you must use the correct billing address of where your method of payment is registered when prompted. You can also change the delivery address later on through the DPD website (see above)
Please note that due to the value of our items, any order placed from outside of the UK Mainland will be processed & dispatched at the discretion of Hillier Jewellers. All information provided must be correct for us to receive an authorisation from your issuing bank. If the information we receive from you is incorrect, or we are unable to receive sufficient authorisation from your issuing bank, your order will be cancelled & you will be notified as to the reason(s) why.
All U.K. Mainland orders placed on hillierjewellers.co.uk will have 14 WORKING days to return any items in their original condition which are no longer wanted, faulty etc. for a full refund (this is 14 working days from receipt of goods, not from ordering). If we receive any returns after 14 working days, we will have no alternative but to send your items back to you, as we will no longer accept anything after 14 working days have expired. Hillier Jewellers advise that any product which you wish to return is sent via a track-able postal service. Hillier Jewellers are not responsible for lost or damaged items which are returned. Hillier Jewellers are not responsible for return postage costs unless an item is faulty. If a watch bracelet has been altered all links must be present
When will my refund be processed?
We aim to process your refund your within 5 working days of us receiving the item back. During busy spells this may take a day or two longer.
You will be refunded to the full price of the returned products to your original payment method and we do not charge any 'restocking' fees. If you have specifically upgraded your shipping options, (e.g. paid extra for Special Next Day Delivery etc), this additional amount is not refundable.
In the event that an item or its packaging (watch / jewellery box) is returned to us in a damaged state, we reserve the right the refuse the return and the goods will be sent back to you. In the result of minor damage to an item or its packaging, we may offer a partial refund. If the packaging alone is damaged, then a flat 10% will be deducted from any refund (excluding limited edition items with special packaging)
For hygiene reasons we cannot refund or exchange the purchase of earrings