PLEASE ALLOW 3-4 WEEKS FROM THE ORDER DATE FOR THE MANUFACTURE OF YOUR RING.
AS THESE RINGS ARE SPECIALLY MADE TO ORDER THEY ARE NOT ELIGIBLE TO BE RETURNED FOR EXCHANGE OR REFUND UNLESS THEY ARE FAULTY.
ALL RINGS FROM THE RAPHAEL COLLECTION ARE AVAILABLE TO ORDER FROM HILLIER JEWELLERS. PLEASE CONTACT US VIA EMAIL OR TELEPHONE (01642 245255) IF YOU WOULD LIKE TO DISCUSS A RING THAT IS NOT LISTED OR CUSTOM DESIGN
The Raphael Collection have created a beautiful range of diamond bridal and eternity rings. Beautifully presented diamonds in various cuts are set in elegant bands of different metal options to help you discover the perfect ring. Curved half eternity rings are elegant in their design, whilst a double row of diamonds offer a sense of luxury for the wearer. Choose from the wide range of ring styles in this stunning Raphael Collection for statement making pieces to graceful, understated rings. The Raphael Collection brand were the official Winner of the Best Platinum Bridal Collection at the 2011 Jewellery Awards, reaffirming their status as a prestigious jewellery maker. Prepare to claim your love with a symbol of adoration in the form of an eternity ring or engagement ring from The Raphael Collection at Hillier Jewellers.
Discover the complete collection of stunning rings available here at Hillier Jewellers, which include eternity rings, cocktail rings and solitaire rings in various finishes such as classic 18ct yellow gold, platinum and 9ct white gold. Spend over £30 with us today and receive free UK delivery as standard.
UK Mainland Delivery
You may select which day you would like to receive your parcel during checkout if you choose Royal Mail Special Next Day Delivery
On the day of dispatch, your order will be updated with a tracking number and Royal Mail will email / text you on the day of delivery.
We endeavour to process all orders placed before 12:30pm on the same day, however we cannot always guarantee this during busy periods
Orders received after 12:30pm on Friday will not be processed until the following Monday
We can deliver to an address that isn’t your billing address, however, when placing an order you must use the correct billing address of where your method of payment is registered when prompted
The quoted delivery time is an estimate only and we cannot guarantee that it will get there on the specified day, especially if there is a problem with the courier (road incidents, floods, heavy snow etc)
If there is no-one present at the delivery address, it may be left with a neighbour or Royal Mail may leave you a "Sorry we missed you" card with details of how to collect / arrange a redelivery for your item. If you’d like any special notes adding to the delivery note, please contact us.
Royal Mail offer a "Safeplace" system on Royal Mail 24 & 48 services which allows customers the opportunity to nominate a preferred delivery location, a 'safe place' or with a nominated neighbour. If you'd like to nominate a Royal Mail Safeplace location on your delivery, please give us a call on 01642 245255 or reply to your order conformation email.
It is your responsibility to collect your item or arrange a redelivery. If you do not collect your items or have them delivered within several working days, then your parcel will be sent back to Hillier Jewellers where you may have to pay for redelivery.
Returns Policy
All U.K. Mainland orders placed on hillierjewellers.co.uk will have 14 days to return any items in their original condition for a full refund (this is 14 days from receipt of goods). If we receive any returns after 14 days, it is at the discretion of Hillier Jewellers on whether we issue a refund or return the item to you. Hillier Jewellers advise that any product which you wish to return is sent via a trackable postal service. Hillier Jewellers are not responsible for lost or damaged items which are returned. Hillier Jewellers are not responsible for return postage costs unless an item is faulty. If a watch bracelet has been altered all links must be present.
Any special made to order item such as Signet Rings, Puzzle Rings, Weddings Rings and Photo Pendants are not eligible for return unless faulty.
When will my refund be processed?
We aim to process your refund your within 5 working days of us receiving the item back. During busy spells this may take a day or two longer.
You will be refunded to the full price of the returned products to your original payment method and we do not charge any 'restocking' fees. If you have paid for your delivery service, that cost is not refunded.
In the event that an item or its packaging (watch / jewellery box) is returned to us in a damaged state, we reserve the right the refuse the return and the goods will be sent back to you. In the result of minor damage to an item or its packaging, we may offer a partial refund. If the packaging alone is damaged, then a flat 10% will be deducted from any refund (excluding limited edition items with special packaging)
Returns Address:
Hillier Jewellers
44 Linthorpe Road
Middlesbrough
TS11RD
