UK Mainland Delivery
We offer free UK Mainland* delivery via Royal Mail 48 Tracked on all orders over £60, Royal Mail 24 Tracked on all orders over £200, and Royal Mail Special Next Day Delivery on all orders over £350
Royal Mail Tracked 48 typically takes 2 working days, occasionally 3
Royal Mail Tracked 24 typically takes 1 working day (96% target), however it is not guaranteed
Royal Mail Special Next Day Delivery takes 1 working day and is guaranteed to arrive before 1pm. Saturday delivery is highly likely, however if you'd like to ensure this, please choose Royal Mail Special Next Day Delivery Saturday during checkout.
Royal Mail Tracked is a Monday to Friday service. Royal Mail Tracked parcels may arrive on a Saturday, but we cannot guarantee it. If you want to ensure a Saturday delivery, please choose Royal Mail Special Next Day Saturday Delivery during checkout.
Orders under £60 will be subject to a delivery charge of £4.00 for Royal Mail 48 Tracked
You may select which day you would like to receive your parcel during checkout if you choose Royal Mail Special Next Day Delivery
On the day of dispatch, your order will be updated with a tracking number and Royal Mail will email / text you on the day of delivery.
We endeavour to process all orders placed before 14:00pm on the same day, however we cannot always guarantee this during busy periods
Orders received after 14:00pm on Friday will not be processed until the following Monday
We can deliver to an address that isn’t your billing address, however, when placing an order you must use the correct billing address of where your method of payment is registered when prompted
The quoted delivery time is an estimate only and we cannot guarantee that it will get there on the specified day, especially if there is a problem with the courier (road incidents, floods, heavy snow etc)
If there is no-one present at the delivery address, it may be left with a neighbour or Royal Mail may leave you a "Sorry we missed you" card with details of how to collect / arrange a redelivery for your item. If you’d like any special notes adding to the delivery note, please contact us.
Royal Mail offer a "Safeplace" system on Royal Mail 24 & 48 services which allows customers the opportunity to nominate a preferred delivery location, a 'safe place' or with a nominated neighbour. If you'd like to nominate a Royal Mail Safeplace location on your delivery, please give us a call on 01642 245255 or reply to your order conformation email.
It is your responsibility to collect your item or arrange a redelivery. If you do not collect your items or have them delivered within several working days, then your parcel will be sent back to Hillier Jewellers where you may have to pay for redelivery.
European and International is available via Royal Mail International Tracked.
European delivery typically takes 3-5 working days. International delivery takes approximately 5-7 working days.
During busy seasons it may take a little longer.
We may choose to use Royal Mail International Tracked & Signed For at our discretion.
Please note that any order placed from outside of the UK Mainland will be processed & despatched at the discretion of Hillier Jewellers. All information provided must be correct for us to receive an authorisation from your issuing bank. If the information we receive from you is incorrect, or we are unable to receive sufficient authorisation from your issuing bank, your order will be cancelled & you will be notified as to the reason(s) why.
***Extended Christmas Returns Now In Effect***
When will my refund be processed?
We aim to process your refund your within 5 working days of us receiving the item back. During busy spells this may take a day or two longer.
You will be refunded to the full price of the returned products to your original payment method and we do not charge any 'restocking' fees. If you have paid for your delivery service, that cost is not refunded.
In the event that an item or its packaging (watch / jewellery box) is returned to us in a damaged state, we reserve the right the refuse the return and the goods will be sent back to you. In the result of minor damage to an item or its packaging, we may offer a partial refund. If the packaging alone is damaged, then a flat 10% will be deducted from any refund (excluding limited edition items with special packaging)