We offer free UK Mainland* delivery via Royal Mail 48 Tracked on all orders over £60, Royal Mail 24 Tracked on all orders over £200, and Royal Mail Special Next Day Delivery on all orders over £350
Royal Mail Tracked 48 typically takes 2 working days, occasionally 3
Royal Mail Tracked 24 typically takes 1 working day (96% target), however it is not guaranteed
Orders under £60 will be subject to a delivery charge of £3.40 for Royal Mail 48 Tracked
You may select which day you would like to receive your parcel during checkout if you choose Royal Mail Special Next Day Delivery
On the day of dispatch, your order will be updated with a tracking number and Royal Mail will email / text you on the day of delivery.
We endeavour to process all orders placed before 2:00pm on the same day, however we cannot always guarantee this during busy periods
Orders received after 2:00pm on Friday will not be processed until the following Monday
The quoted delivery time is an estimate only and we cannot guarantee that it will get there on the specified day, especially if there is a problem with the courier (road incidents, floods, heavy snow etc)
If there is no-one present at the delivery address, it may be left with a neighbour or Royal Mail may leave you a "Sorry we missed you" card with details of how to collect / arrange a redelivery for your item. If you’d like any special notes adding to the delivery note, please contact us.
It is your responsibility to collect your item or arrange a redelivery. If you do not collect your items or have them delivered within several working days, then your parcel will be sent back to Hillier Jewellers where you may have to pay for redelivery.
European and International is available via Royal Mail International Tracked.
During busy seasons it may take a little longer.
We may choose to use Royal Mail International Tracked & Signed For at our discretion.
** Extended Christmas Returns Now In Effect**
All orders from October 1st are eligible for extended returns until January 5th 2019.
When will my refund be processed?
For hygiene reasons we cannot refund or exchange the purchase of earrings