We can deliver to an alternate address, however, when placing an order you MUST use the correct billing address of where your credit card is registered where prompted.
All orders will generally be sent out within 24 hours, excluding weekends & Bank Holidays. All orders are sent out using Royal Mail Signed For services and we offer a free delivery option for all orders over £30 going within the UK.
Orders under £200.00 will be sent via Royal Mail Second Class (2-3 working day delivery estimate, may arrive on a Saturday at the Royal Mails discretion) free of charge. Additional delivery options are available for an extra charge.
Orders between £200.00 and £349.99 will be sent via Royal Mail First Class Delivery (1-2 working day delivery estimate, may arrive on a Saturday at Royal Mails discretion) free of charge. Additional delivery options are available for an extra charge.
Any orders equal to or greater than £350.00 will be sent via Royal Mail Special Next Day Delivery (1 working day, although any items dispatched on a Friday using this method usually arrive on the Saturday).
Delivery time is an estimate only and we cannot guarantee that it will get there in the specified timescale, especially if there is a problem with the courier (postal strikes, transport strikes, incidents, floods etc).
We endeavour to process all orders placed before 2:00pm on the same day, however we cannot always guarantee this. Occasionally orders received after 2:00pm will be processed for same day dispatch. Orders received after 2:00pm on Friday will not be processed until the following Monday as we do not have a Royal Mail collection on a Saturday. If you'd like your order to be dispatched on a specific day then please contact our customer support. Orders for special event days such as Valentines, Easter and Mothers Day need to be placed up to 3 working days prior to the required delivery date.
All deliveries require a signature upon receipt. If there is no-one present at the address supplied when a delivery is attempted, it may be left with a neighbour or the Royal Mail may leave you a "Sorry we missed you" card, in which case your item will be taken to he nearest Royal Mail Collection Office. It is your responsibility to collect or arrange a re-delivery. If you do not collect your items or have them re-delivered within several working days, then your parcel will be sent back to Hillier Jewellers where you may have to pay for re-delivery.
The United Kingdom includes the UK mainland, NOT the Highlands & Islands, including The Channel Islands, The Isle of Man and Northern Ireland.
Please note that any order placed from outside of the UK Mainland will be processed & despatched at the discretion of Hillier Jewellers. All information provided must be correct for us to receive an authorisation from your issuing bank. If the information we receive from you is incorrect, or we are unable to receive sufficient authorisation from your issuing bank, your order will be cancelled & you will be notified immediately as to the reason(s) why.
RETURNS UK MAINLAND
All U.K. Mainland orders placed on hillierjewellers.co.uk will have 14 WORKING days to return any items which are no longer wanted, faulty etc. for a full refund (this is 14 working days from receipt of goods, not from ordering). If we receive any returns after 14 working days, we will have no alternative but to send your items back to you, as we will no longer accept anything after 14 working days have expired. Hillier Jewellers advise that any product which you wish to return is sent via a track-able postal service. Hillier Jewellers are not responsible for lost or damaged items which are returned. Hillier Jewellers are not responsible for return postage costs unless an item is faulty or defected.
Your card is refunded to the full price of the returned products and we do not charge any 'restocking' fees. If you have specifically upgraded your shipping options, (e.g. paid extra for Special Delivery etc), this additional amount is not refundable.
FOR HYGIENE REASONS WE CANNOT REFUND OR EXCHANGE THE PURCHASES OF EARRINGS.
All orders placed from outside of the UK are sent at the discretion of hillier jeweller. If we receive an appropriate authorisation from the issuing bank of the credit/debit card used, then we will have no problem in dispatching an order. If, however, we cannot receive appropriate authorisation, your order will be cancelled & you will be notified immediately.
IF YOU ARE NOT SATISFIED
You may return the products to us, whereupon a full refund will be made provided that the products are returned in the same conditions as received within 14 days of your receipt of the goods for a full refund. Anything received after 14 days will be sent back to the customer (at the customers cost), as we no longer accept returns after 14 days (UK Mainland only).
You may request replacement products, which we will despatch to you (subject to availability) on receipt of the original products, which were not satisfactory, from you. No refund will be made in these circumstances & there is only 14 days for this action.