Mondaine represents affordable luxury. The Mondaine timepiece design is distinct, clean, easy to read and immediately identifiable thanks to its signature red seconds hand - all superb selling points for retailers and high-demand features for consumers. The timepieces are crafted of high quality materials and are Swiss made.
Mondaine Watch Ltd. is the creator of the Official Swiss Railways Watch collection, launched over 20 years ago. Inspired by the Swiss Railways clocks, which have indicated the precise time at all Swiss train stations for more than 60 years, these Mondaine watches put this iconic clock on the wrist.
Any order placed from October 1st 2017 to December 24th 2017 are eliegable for exteneded returns until Janurary 7th 2018.
Orders under £30 will be subject to a charge of £3.50 for Royal Mail Second Class delivery (2-3 working day delivery estimate, may arrive on a Saturday at the Royal Mails discretion). Additional delivery options are available for an extra charge.
Orders between £30 and £200.00 will be sent via Royal Mail Second Class (2-3 working day delivery estimate, may arrive on a Saturday at the Royal Mails discretion) free of charge. Additional delivery options are available for an extra charge.
Orders between £200.00 and £349.99 will be sent via Royal Mail First Class Delivery (1-2 working day delivery estimate, may arrive on a Saturday at Royal Mails discretion) free of charge. Additional delivery options are available for an extra charge.
Any orders equal to or greater than £350.00 will be sent via Royal Mail Special Next Day Delivery (1 working day, items dispatched on a Friday using this method usually arrive on the Saturday).
The quoted delivery time is an estimate only and we cannot guarantee that it will get there in the specified timescale, especially if there is a problem with the courier (postal strikes, transport strikes, incidents, floods etc).
We endeavour to process all orders placed before 2:00pm on the same day, however we cannot always guarantee this during busy periods. Occasionally orders received after 2:00pm will be processed for same day dispatch. Orders received after 2:00pm on Friday will not be processed until the following Monday as we do not have a Royal Mail collection on a Saturday. If you'd like your order to be dispatched on a specific day then please contact our customer support and that can be arranged. Orders for special event days such as Valentines, Easter and Mothers Day need to be placed up to 3 working days prior to the required delivery date.
All deliveries require a signature upon receipt. If there is no-one present at the address supplied when a delivery is attempted, it may be left with a neighbour or the Royal Mail may leave you a "Sorry we missed you" card, in which case your item will be taken to he nearest Royal Mail Collection Office. It is your responsibility to collect or arrange a re-delivery. If you do not collect your items or have them re-delivered within several working days, then your parcel will be sent back to Hillier Jewellers where you may have to pay for re-delivery.
The United Kingdom includes the UK mainland, NOT the Highlands & Islands, including The Channel Islands, The Isle of Man and Northern Ireland.
All orders are sent out using Royal Mail Signed For services. Please note that Signed For service parcels are only scanned upon delivery and as a result are not trackable. Requesting a "tracking number" for your parcel will generally not give us any information on the whereabouts of your parcel. This excludes the Royal Mail Special Next Day Delivery service which is trackable.
We can deliver to an alternate address, however, when placing an order you MUST use the correct billing address of where your method of payment is registered where prompted.
Please note that any order placed from outside of the UK Mainland will be processed & despatched at the discretion of Hillier Jewellers. All information provided must be correct for us to receive an authorisation from your issuing bank. If the information we receive from you is incorrect, or we are unable to receive sufficient authorisation from your issuing bank, your order will be cancelled & you will be notified immediately as to the reason(s) why.
All U.K. Mainland orders placed on hillierjewellers.co.uk will have 14 WORKING days to return any items in their original condition which are no longer wanted, faulty etc. for a full refund (this is 14 working days from receipt of goods, not from ordering). If we receive any returns after 14 working days, we will have no alternative but to send your items back to you, as we will no longer accept anything after 14 working days have expired. Hillier Jewellers advise that any product which you wish to return is sent via a track-able postal service. Hillier Jewellers are not responsible for lost or damaged items which are returned. Hillier Jewellers are not responsible for return postage costs unless an item is faulty. If a watch bracelet has been altered all links must be present
When will my refund be processed?
We aim to process your refund your within 5 working days of us receiving the item back. During busy spells this may take a day or two longer.
You will be refunded to the full price of the returned products to your original payment method and we do not charge any 'restocking' fees. If you have specifically upgraded your shipping options, (e.g. paid extra for Special Next Day Delivery etc), this additional amount is not refundable.
In the event that an item or its packaging (watch / jewellery box) is returned to us in a damaged state, we reserve the right the refuse the return and the goods will be sent back to you. In the result of minor damage to an item or its packaging, we may offer a partial refund. If the packaging alone is damaged, then a flat 10% will be deducted from any refund (excluding limited edition items with special packaging)
For hygiene reasons we cannot refund or exchange the purchase of earrings