Any order placed from October 1st 2017 to December 24th 2017 are eliegable for exteneded returns until Janurary 7th 2018.
All U.K. Mainland orders placed on hillierjewellers.co.uk will have 14 WORKING days to return any items in their original condition which are no longer wanted, faulty etc. for a full refund (this is 14 working days from receipt of goods, not from ordering). If we receive any returns after 14 working days, we will have no alternative but to send your items back to you, as we will no longer accept anything after 14 working days have expired. Hillier Jewellers advise that any product which you wish to return is sent via a track-able postal service. Hillier Jewellers are not responsible for lost or damaged items which are returned. Hillier Jewellers are not responsible for return postage costs unless an item is faulty. If a watch bracelet has been altered all links must be present.
When will my refund be processed?
We aim to process your refund your within 5 working days of us receiving the item back. During busy spells this may take a day or two longer.
You will be refunded to the full price of the returned products to your original payment method and we do not charge any 'restocking' fees. If you have specifically upgraded your shipping options, (e.g. paid extra for Special Next Day Delivery etc), this additional amount is not refundable.
In the event that an item or its packaging (watch / jewellery box) is returned to us in a damaged state, we reserve the right the refuse the return and the goods will be sent back to you. In the result of minor damage to an item or its packaging, we may offer a partial refund. If the packaging alone is damaged, then a flat 10% will be deducted from any refund (excluding limited edition items with special packaging)
For hygiene reasons we cannot refund or exchange the purchase of earrings