All U.K. Mainland orders placed on hillierjewellers.co.uk will have 14 days to return any items in their original condition for a full refund (this is 14 days from receipt of goods). If we receive any returns after 14 days, it is at the discretion of Hillier Jewellers on whether we issue a refund or return the item to you. Hillier Jewellers advise that any product which you wish to return is sent via a trackable postal service. Hillier Jewellers are not responsible for lost or damaged items which are returned. Hillier Jewellers are not responsible for return postage costs unless an item is faulty. If a watch bracelet has been altered all links must be present.
Any special made to order item such as Signet Rings, Puzzle Rings, Weddings Rings and Photo Pendants are not eligible for return unless faulty.
When will my refund be processed?
We aim to process your refund your within 5 working days of us receiving the item back. During busy spells this may take a day or two longer.
You will be refunded to the full price of the returned products to your original payment method and we do not charge any 'restocking' fees. If you have paid for your delivery service, that cost is not refunded.
In the event that an item or its packaging (watch / jewellery box) is returned to us in a damaged state, we reserve the right the refuse the return and the goods will be sent back to you. In the result of minor damage to an item or its packaging, we may offer a partial refund. If the packaging alone is damaged, then a flat 10% will be deducted from any refund (excluding limited edition items with special packaging)