RETURNS UK MAINLAND
All U.K. Mainland orders placed on hillierjewellers.co.uk will have 14 WORKING days to return any items which are no longer wanted, faulty etc. for a full refund (this is 14 working days from receipt of goods, not from ordering). If we receive any returns after 14 working days, we will have no alternative but to send your items back to you, as we will no longer accept anything after 14 working days have expired. Hillier Jewellers advise that any product which you wish to return is sent via a track-able postal service. Hillier Jewellers are not responsible for lost or damaged items which are returned. Hillier Jewellers are not responsible for return postage costs unless an item is faulty or defected.
Your card is refunded to the full price of the returned products and we do not charge any 'restocking' fees. If you have specifically upgraded your shipping options, (e.g. paid extra for Special Delivery etc), this additional amount is not refundable.
FOR HYGIENE REASONS WE CANNOT REFUND OR EXCHANGE THE PURCHASES OF EARRINGS.
All orders placed from outside of the UK are sent at the discretion of hillier jeweller. If we receive an appropriate authorisation from the issuing bank of the credit/debit card used, then we will have no problem in dispatching an order. If, however, we cannot receive appropriate authorisation, your order will be cancelled & you will be notified immediately.
IF YOU ARE NOT SATISFIED
You may return the products to us, whereupon a full refund will be made provided that the products are returned in the same conditions as received within 14 days of your receipt of the goods for a full refund. Anything received after 14 days will be sent back to the customer (at the customers cost), as we no longer accept returns after 14 days (UK Mainland only).
You may request replacement products, which we will despatch to you (subject to availability) on receipt of the original products, which were not satisfactory, from you. No refund will be made in these circumstances & there is only 14 days for this action.