We endeavour to process all orders placed before 12:30 pm on the same day, however, we cannot always guarantee this during busy periods
Orders received after 12:30 pm on Friday will not be processed until the following Monday
We can deliver to an address that isn’t your billing address, however, when placing an order you must use the correct billing address where your method of payment is registered when prompted
The quoted delivery time is an estimate only and we cannot guarantee that it will get there on the specified day, especially if there is a problem with the courier (road incidents, floods, heavy snow etc)
If there is no one present at the delivery address, it may be left with a neighbour or Royal Mail may leave you a "Sorry we missed you" card with details of how to collect/arrange a redelivery for your item.
It is your responsibility to collect your item or arrange a redelivery. If you do not collect your items or have them delivered within several working days, then your parcel will be sent back to Hillier Jewellers where you may have to pay for re-delivery.
On the day of dispatching your order, you will be contacted by Royal Mail via email or text with your tracking information.
Please Note We Do Not Ship Outside Of The U.K.
Orders Under £69.00 - Royal Mail 48-Hour Tracked Delivery: £3.95
Orders £69.00 to £649.00 - Royal Mail 48-Hour Tracked Delivery: Free
Orders Under £649.00 - Royal Mail Special Delivery (Next Day): £7.95
Orders Over £649.00 - Royal Mail Special Delivery (Next Day): Free
U.K. Mainland orders placed on hillierjewellers.co.uk are eligible for a return. We must be notified of your intent to return your parcel within 14 days of your order being received and you have a further 14 days to return your order to us. If we receive any return after the above guidelines, your order may be returned to you or be subject to a 10% re-stocking fee.
If a visual defect is found with the item(s) upon arrival, you must notify us within 48 hours of delivery.
Hillier Jewellers advise that any product you wish to return is sent via a trackable postal service. Hillier Jewellers are not responsible for lost or damaged items which are returned. Hillier Jewellers are not responsible for return postage costs unless an item is faulty. If a watch bracelet has been altered all links must be present.
Any special made-to-order items such as Signet Rings, Puzzle Rings, Weddings Rings, Eternity Rings and Photo Pendants are not eligible for return unless faulty.
When will my refund be processed?
We aim to process your refund within 5 working days of us receiving the item back. During busy spells, this may take a day or two longer.
You will be refunded the full price of the returned products to your original payment method and we do not charge any 'restocking' fees providing that the product is returned fully in its original condition (Please see below). If you have paid for your delivery service, that cost is not refunded.
In the event that an item or its packaging (watch/jewellery box) is returned to us in a damaged state, we reserve the right to refuse the return and the goods will be sent back to you. In the result of minor damage to an item or its packaging, or the item is missing items such as instruction booklets paperwork or the item swing tag is missing or has been cut off we may charge a restocking fee of up to 10%. This fee may be higher on Special Edition or Limited Edition items
Here at hillierjewellers.co.uk we use the latest Payment & Security software allowing our customers to experience a happy and smooth shopping experience. We accept all major cards, credit cards, Paypal as well as Google Checkout payments allowing the customer to choice the most suitable payment mention at checkout.
CREDIT CARD PAYMENTS (SagePay)
Sagepay is the most popular payment method amongst our customers allowing customers to pay by various debit and credit cards. This option allows customers to complete transactions very quickly and securely online.
PAYPAL SECURE PAYMENTS
PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.
With Google Checkout, you can quickly and easily buy from Hillier Jewellers and many other stores across the web.